Privacy Policy

Last Update: 09/10/2025

1. Who We Are

This website is owned and operated by Salty Souls Surf, run by Aitor Kintana and Beñat Knorr, based in Gold Coast, Queensland, Australia.

You can contact us anytime regarding privacy matters at:

📧 infosaltysurfing@gmail.com

2. Information We Collect

We may collect the following types of personal information:

Name and contact details (email, phone number)
Booking and payment information
Surf lesson preferences and schedules
Communications with us (via email, forms, or chat)
Any media consent you provide for photos or videos taken during classes
Device and usage data (through Shopify and third-party analytics tools)

3. How We Collect Your Information

We collect data when you:

Make a booking or purchase through our website
Subscribe to our newsletter or updates
Contact us via forms, email, or chat
Interact with our website (via cookies and analytics)
Give consent to media capture during lessons

We may also use third-party applications on Shopify to manage bookings, payments, and communications.

4. How We Use Your Information

We use your personal data to:

Process and manage your bookings and payments
Communicate about your surf lessons and updates
Provide customer support and surf-related information
Improve our services, website, and user experience
Send occasional news, offers, or promotions (only if you opt in)
Manage consent for photography and media use (with your approval)

5. Legal Basis for Processing

We process your information with your consent, to perform our contractual obligations (e.g. delivering surf lessons), and to comply with Australian consumer and privacy law.

6. Sharing Your Information

We may share your information only with:

Internal team members of Salty Souls Surf
Trusted service providers (Shopify, payment processors, and booking apps)
Legal or regulatory authorities if required by law

We never sell or rent your personal data to third parties.

7. Data Storage & Retention

Your data is securely stored through Shopify’s systems and trusted partners.

We retain your personal information only for as long as necessary to provide services or until you request its deletion.

8. Cookies & Analytics

Our site may use cookies and analytics tools (like Google Analytics or Meta Pixel) to understand website traffic and improve your experience. You can manage or disable cookies through your browser settings.

9. Your Rights

Under the Australian Privacy Principles, you have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing or media use

To exercise these rights, contact us at infosaltysurfing@gmail.com.

10. Media & Photography Consent

We respect your privacy regarding photography and video content.

Any media captured during lessons will only be used with your explicit consent, which will be collected separately during checkout or in-person before classes.

11. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in our practices or legal requirements. Updates will always be published on this page with a revised “Last updated” date.

Salty Souls Surf

Gold Coast, QLD, Australia

🌊 infosaltysurfing@gmail.com