Terms and Conditions – Surfboard Rentals

Effective Date: 15 November 2025

Company: Salty Souls

Address: 26 Old Burleigh Road, Queensland, Australia

Contact: infosaltysurfing@gmail.com | +61 450 813 541

By using our website and/or renting surfboards from Salty Souls, you agree to the following terms and conditions.

1. Booking and Payment

• All bookings must be made online or in-person through our official channels.

• Payment is required at the time of booking. We accept credit/debit cards, PayPal, and other standard payment methods.

• Prices are in AUD and include GST where applicable.

• Bookings are confirmed only after full payment and receipt of confirmation from Salty Souls.

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2. Cancellation and Refund Policy

• Cancellations made at least 48 hours before the booking date will receive a full refund.

• Refunds will be processed within 48 hours of cancellation.

• No refunds are provided for missed bookings or early returns due to weather, tide, or sea conditions.

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3. Equipment Use

• Customers must be at least 18 years old to rent surfboards.

• Customers must use equipment responsibly, following all safety instructions and local regulations.

• Customers are liable for any damage, loss, or theft of surfboards during the rental period.

• Equipment must be returned to 26 Old Burleigh Road, Queensland at the agreed time. Late returns may incur additional charges.

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4. Liability

• Surfing involves inherent risks, including injury or property damage.

• Salty Souls does not cover personal injury or damage to third-party property.

• Customers are fully responsible for any damage to the surfboards.

• Failure to follow safety instructions may result in termination of the rental without refund.

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5. Weather and Sea Conditions

• Rentals may be postponed or cancelled due to unsafe sea conditions, including strong winds, high tides, or marine hazards.

• Salty Souls is not liable for losses due to weather-related cancellations.

• Customers are responsible for monitoring local conditions and exercising caution at all times.

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6. Privacy and Cookies

• Personal information collected for bookings will be handled according to our Privacy Policy.

• We may use your information to contact you about bookings, promotions, or safety updates.

• Our website uses cookies in compliance with GDPR regulations to improve user experience. Users can manage cookie preferences via our website interface.

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7. Governing Law

• These terms and conditions are governed by the laws of Queensland, Australia.

• Any disputes arising from these terms will be resolved under the jurisdiction of the courts of Queensland.

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8. Acceptance

By proceeding with a booking, you confirm that you have read, understood, and agreed to these Terms and Conditions, including full responsibility for any damage to rented surfboards.

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